Privacy policy.
Plain-language privacy notes for contact and booking information.
Information submitted through the site
Contact details, project notes, and scheduling context
We collect information you submit through contact links, phone calls, email, and the booking widget, including name, contact details, service address, project notes, photos you choose to provide, and scheduling details.
We use that information to respond to your request, prepare an HVAC installation consult, coordinate scheduling, and maintain a record of the project conversation. The site loads a Nexfield booking widget for scheduling.
We do not sell personal information from this site. If you want information updated or removed from active contact records, contact [email protected].
Project photos and installation notes
HVAC installation planning often depends on photos, model numbers, access details, and field notes. If you send photos of equipment, ducts, filters, electrical panels, roof access, attic access, thermostats, drains, line sets, or rooms with comfort problems, we use that information to understand the requested scope and prepare a more useful consult. Do not send photos that include sensitive documents, unrelated personal information, or areas of the home you do not want reviewed.
Project notes may include service address, city or neighborhood, property type, equipment age, brand preference, comfort complaints, access limitations, HOA or tenant scheduling context, rebate or permit questions, and the proof items you want documented. These details help separate an installation-first request from a vague sales inquiry. They are used for scheduling and scope preparation, not for selling personal information.
Booking widget and third-party systems
The site uses the Nexfield booking widget to open scheduling and CRM functions. Information entered into that widget may be processed by the widget provider according to its own systems and policies. We use the submitted information to respond, prepare the consult, coordinate timing, and maintain a record of the conversation. If you prefer not to use the widget, you can call +1 (213) 513-5256 or email [email protected].
The website may also create ordinary technical logs through hosting, analytics, browser requests, or security systems. Those logs can include IP address, device or browser information, referring page, requested URL, date, time, and similar operational data. We use that information to keep the site available, diagnose errors, understand page performance, and improve content coverage.
How information is used
Submitted information is used to respond to the request, evaluate whether the project fits the installation-first scope, prepare questions for the visit, coordinate appointment timing, document the project conversation, and follow up about the requested service. If the project moves forward, the same information can support proposal notes, closeout records, warranty handoff, rebate caveats, permit documentation, and future service context.
We do not use contact information to publish a public customer profile without permission. Review excerpts, case notes, or proof examples should avoid exposing sensitive personal details unless the customer has approved that use. When the site discusses installation proof, the intent is to educate homeowners about documentation standards, not to disclose private project records.
Retention and update requests
We keep contact and project records for as long as they are useful for responding to the request, coordinating the project, supporting warranty or service history, complying with practical business needs, or resolving questions about the scope. Some information may remain in backups, logs, or transactional records for a reasonable period even after active records are updated.
You can ask to correct contact details, update project notes, remove photos from active contact records, or stop follow-up about a request by emailing [email protected]. We may need enough information to identify the record. Removing information can limit our ability to reference the earlier project conversation, warranty handoff, or documented installation context.
Security and practical limits
No website, email system, phone system, or booking widget can promise perfect security. We use ordinary operational care and avoid collecting information that is not needed for the HVAC consult. You should avoid sending payment details, gate codes, alarm codes, unrelated identification documents, or sensitive personal records through the site unless a secure process has been explicitly arranged.
This privacy policy is written for the website and booking flow for Cali HVAC. It is not a replacement for a signed service agreement, manufacturer warranty terms, rebate program rules, permit requirements, or third-party platform policies. If a specific project creates additional documentation needs, those should be handled in the proposal and closeout record.
Children and out-of-area requests
The site is intended for adults requesting HVAC installation information, booking, or project coordination in the Los Angeles service area. It is not intended for children, and we do not knowingly collect information from children through the booking flow. If a child has submitted information, contact us so we can remove it from active records where practical.
If a request comes from outside the service area, the information may still arrive through the same contact systems. We may respond to clarify that the project is outside scope, refer the person elsewhere when appropriate, or close the request. The same no-sale principle applies: out-of-area contact information is not treated as a product to sell.
Policy updates may be published on this page when the site, booking flow, analytics setup, or operating process changes. The goal is plain language: what information is submitted, why it is useful for an HVAC installation consult, and how to request a practical correction.